Returns & Refunds.

Fresh Juice Can't Come Back

Because our juices are fresh, perishable food products, we can't accept ordinary returns or exchanges, including change of mind, taste preference, or ordering the wrong flavor.

Every bottle is pressed fresh to order, so nothing sits on a shelf waiting. If there's a legitimate problem with your order, contact us and we'll make it right.

Report Issues Within 24 Hours

Any issue involving damaged, leaking, missing, incorrect, spoiled, warm, melted, or otherwise compromised products must be reported within 24 hours of confirmed delivery. When you reach out, please include:

• Your order number
• A description of the problem
• Photos of the affected product(s)
• Photos of the shipping box or packaging, when applicable

For temperature, spoilage, leaking, broken-seal, and shipping-damage claims, clear photos are required whenever reasonably possible. We may request additional information or video when necessary to evaluate a claim.

Damaged or Leaking Bottles

If a bottle arrives damaged or leaking, send us photos within 24 hours of delivery. Once the issue is verified, we may offer a replacement, store credit, or refund for the affected product, depending on the circumstances.

Broken or Compromised Seals

Do not drink a juice if its safety seal appears broken, tampered with, or compromised when it arrives.

Report the issue within 24 hours with photos. Once verified, we may replace the affected product or issue store credit or a refund for it.

Missing or Incorrect Products

If an item is missing from your order or you received the wrong product, let us know within 24 hours of delivery. Once verified, we may provide a replacement, store credit, or refund for the missing or incorrect item.

Delayed Nationwide Shipments

A carrier delay does not automatically qualify an order for a refund. If a delayed shipment arrives in acceptable condition and the juice is still properly cold or frozen, it's safe to enjoy, and no refund is owed for the delay alone.

If a delay leaves your juice warm, melted, or spoiled on arrival, that counts as a compromised order: report it within 24 hours with photos and we'll make it right.

Wrong or Incomplete Addresses

You're responsible for entering a correct, complete delivery address at checkout. Because our juice is perishable, orders that are lost, delayed, or spoiled due to an incorrect or incomplete address are not eligible for a refund or replacement.

If you notice an address mistake after ordering, contact us right away. If your order hasn't shipped or gone out for delivery yet, we'll do our best to correct it.

Missed Deliveries & Unattended Packages

We send delivery notifications so you know exactly when your order lands. Because the juice is perishable, please bring it inside and refrigerate (or freeze) it promptly after delivery.

If nobody is available to receive the order, we or the carrier may leave it in a safe location when appropriate. Once delivery to your address is confirmed, responsibility for the order passes to you: product quality issues caused by a package sitting out for an extended period after confirmed delivery are not eligible for a refund or replacement.

Opened Products

Opened or partially consumed juices can't be returned, refunded, or replaced, except for a verified quality or safety issue (like spoilage or a compromised seal) reported within 24 hours of delivery with photos.

Shipping & Delivery Fees

Shipping and delivery fees are non-refundable unless the problem was our error, for example an incorrect order on our end or a verified quality issue affecting your whole order.

When a claim covering part of an order is approved, the remedy applies to the affected products; shipping fees for the rest of the order aren't refunded.

How We Make Things Right

Once a claim is verified, we may offer a replacement, store credit, or a refund for the affected products. Which remedy applies is decided by us, case by case, based on the circumstances of the claim.

Subscriptions

You're always in control of your subscription: swap the juices in your pack each delivery, or pause, skip, and cancel anytime. No contracts, no hoops. Changes to an upcoming order must be made at least 48 hours before it processes; after that cutoff the change applies to your following delivery.