Question 1

What bottle sizes are available?

Accepted Answer

Every juice on the Shop page is a 16oz bottle, sold as singles or in packs. Our pre-made Cleanses use 12oz bottles, and the Ginger Boost shot is 2oz.

Question 2

How does the custom pack builder work?

Accepted Answer

On the Shop page, choose a 3-, 6-, or 12-pack, then tap Add on any juices you like until your pack is full. A progress bar shows how many bottles you've selected (for example, 3 of 6), and when the pack is complete you add it to your cart in one tap. A 3-pack is $29.99, a 6-pack is $59.99, and a 12-pack is $114.99, our best per-bottle price.

Question 3

Can I mix and match flavors?

Accepted Answer

Absolutely. Fill your pack with any combination you like: all one flavor, one of everything, or anything in between.

Question 4

What happens if I don't finish building a pack?

Accepted Answer

An incomplete pack can't be added to your cart, so you'll never be charged for a partial pack. Add the remaining bottles to complete it, or switch to Individual Bottles if you'd rather buy just one or two.

Question 5

Can I order individual bottles?

Accepted Answer

Yes. Single 16oz bottles are $11.99 each, no pack required.

Question 6

Are the juices made fresh?

Accepted Answer

Yes! Every bottle is cold-pressed fresh using real fruits and vegetables. We never use concentrates or artificial ingredients.

Question 7

What makes cold-pressed juice different?

Accepted Answer

Cold-pressed juicing uses a hydraulic press instead of heat or blades, a gentle method that avoids the heat and oxidation of traditional juicing and helps protect the juice's natural flavor and character.

Question 8

Are there any preservatives or additives?

Accepted Answer

None whatsoever. Our juices have no refined sugar, no preservatives, and no artificial flavors or colors. A few blends (like Berry Fresh) get a touch of natural sweetness from agave, but never refined sugar or anything artificial.

Question 9

Are the juices organic?

Accepted Answer

We use high-quality, carefully sourced fruits and vegetables. Our juices are 100% juice with no additives. We prioritize freshness and quality in every bottle.

Question 10

What areas qualify for local delivery?

Accepted Answer

We deliver within 15 miles of our Detroit fulfillment location. Enter your address at checkout and we'll confirm automatically whether local delivery is available for you. Local orders arrive fresh and chilled, never frozen.

Question 11

How much does local delivery cost?

Accepted Answer

Local delivery is $4.99, and it's free on orders of $75 or more.

Question 12

When do local deliveries go out?

Accepted Answer

We deliver Monday through Saturday. Order by 12:00 PM (noon) and your juice is eligible for same-day delivery. Orders placed after noon are scheduled for the next available delivery day.

Question 13

How do local deliveries arrive?

Accepted Answer

Cold and ready for the fridge. Pick a delivery date and time window at checkout, refrigerate your bottles as soon as they arrive, and enjoy them within 3 to 5 days.

Question 14

What if I'm not home when my order arrives?

Accepted Answer

We'll send delivery notifications so you know exactly when your order lands. Because the juice is perishable, please bring it inside and refrigerate it promptly. When appropriate, we may leave your order in a safe location, but we can't guarantee product quality if it's left outside for an extended period after confirmed delivery.

Question 15

Do you ship nationwide?

Accepted Answer

Yes, coast to coast with UPS. Nationwide orders ship frozen and cold-packed in an insulated box with ice packs.

Question 16

Which products can be shipped nationwide?

Accepted Answer

Juice bundles, Cleanses, and Build-a-Pack orders that are marked as available for nationwide shipping.

Question 17

How much does nationwide shipping cost?

Accepted Answer

Shipping starts at $9.99 for a 6-pack, $14.99 for a 12-pack, $19.99 for an 18-pack, and $24.99 for a 24-pack. Your exact rate is calculated at checkout based on your delivery address and order size, and you'll always see the final shipping charge before you pay.

Question 18

How long does nationwide shipping take?

Accepted Answer

We ship with UPS and target 1 to 2 business days in transit where available. Exact timing depends on your location, and your juice ships frozen and cold-packed so it stays protected on the way.

Question 19

Are nationwide orders shipped frozen?

Accepted Answer

Yes, and that's intentional. Our juice is raw and never heat-pasteurized, so freezing is how we lock in freshness for the trip. Receiving frozen (or partially frozen) bottles means your order traveled exactly as planned.

Question 20

What should I do when my frozen juice arrives?

Accepted Answer

Move the bottles straight into the refrigerator to thaw if you'll be drinking them soon, or into the freezer if you want to save them for later. Once thawed, keep them refrigerated and do not refreeze; shake well before drinking and enjoy within 3 to 5 days.

Question 21

How should frozen juice be thawed, and how long does it take?

Accepted Answer

Thaw bottles in the refrigerator, never at room temperature. Full thawing usually takes 24 to 36 hours in the fridge.

Question 22

How long does the juice last after thawing?

Accepted Answer

3 to 5 days refrigerated, and it's best within the first 3 days. Keep it cold at all times: it's raw, unpasteurized, and made without preservatives.

Question 23

Can the juice be refrozen?

Accepted Answer

No. Once a bottle has thawed, keep it refrigerated and do not refreeze it. Enjoy it within 3 to 5 days.

Question 24

Is it normal for the juice to separate?

Accepted Answer

Completely normal. Our juice is raw with nothing artificial holding it together, so natural separation is a sign of real ingredients. Just shake well before drinking.

Question 25

What subscription frequencies are offered?

Accepted Answer

Weekly, bi-weekly (every 2 weeks), or monthly. Choose whichever schedule fits your routine, and switch anytime; like any subscription change, make the switch at least 48 hours before your next order processes.

Question 26

How much do subscribers save?

Accepted Answer

Subscribers save 15% on every delivery, on top of pack pricing.

Question 27

Can I skip, pause, or cancel?

Accepted Answer

Yes, anytime. Skipping a delivery, pausing your subscription, or canceling entirely is always available, with no fees and no long-term commitment. Just make the change at least 48 hours before your next order processes; after that cutoff it applies to the following delivery.

Question 28

Can I change the juices in my next delivery?

Accepted Answer

Yes. You can swap the flavors in your pack up to 48 hours before each delivery's scheduled charge date, so your subscription always matches what you're craving.

Question 29

How late can I make changes to an upcoming order?

Accepted Answer

Changes (swaps, skips, pauses, and cancellations) need to be made at least 48 hours before your scheduled charge and press date. After that cutoff your upcoming order is locked, since ingredients and production quantities are already committed, and your changes apply to the following delivery.

Question 30

What happens if one of my juices is unavailable?

Accepted Answer

When you build your subscription, you'll choose a backup flavor. If one of your selected juices is unavailable for a delivery, we'll automatically replace it with your backup. If the backup is unavailable too, we'll only substitute a comparable flavor with your approval; otherwise we'll issue store credit for that bottle.

Question 31

How do I create an account?

Accepted Answer

Create an account with your email and a password when you check out. Your account keeps your orders, subscription, and delivery details in one place.

Question 32

How do I view my current and past orders?

Accepted Answer

Sign in and open your account dashboard: you'll see current orders, order history, and the status of anything on the way.

Question 33

How do I update my shipping address or payment information?

Accepted Answer

Both live in your account dashboard. Update your address or card there anytime and the change applies to your next order, as long as it's made at least 48 hours before that order processes.

Question 34

How do I manage my subscription?

Accepted Answer

Everything is self-serve from your dashboard: switch between weekly, bi-weekly, and monthly delivery, swap flavors, skip a delivery, pause, cancel, reorder a past purchase, and see your next billing and delivery dates. No need to contact us for basic changes.

Question 35

Can I return juice if I change my mind or don't like a flavor?

Accepted Answer

Because our juices are fresh, perishable food products, we can't accept returns or exchanges for change of mind, taste preference, or ordering the wrong flavor. If something is genuinely wrong with your order, contact us within 24 hours of delivery and we'll make it right.

Question 36

What if my shipment arrives damaged or a bottle leaks?

Accepted Answer

We'll make it right. Contact us within 24 hours of confirmed delivery with your order number, a description of the problem, and photos of the affected bottles (plus the shipping box when applicable). Once verified, we may offer a replacement, store credit, or refund for the affected product. A leaking bottle counts as damaged.

Question 37

What if my juice arrives warm or fully melted?

Accepted Answer

That shouldn't happen, and it's covered. Snap a photo, send it with your order number within 24 hours of delivery, and once verified we may replace the affected product or issue store credit or a refund. See our Returns & Refunds page for the details.

Question 38

What if a safety seal looks broken or tampered with?

Accepted Answer

Don't drink it. Report the issue within 24 hours of delivery with photos, and once verified we may replace the affected bottle or issue store credit or a refund for it.

Question 39

What if an item is missing or I received the wrong product?

Accepted Answer

Let us know within 24 hours of delivery. Once verified, we may provide a replacement, store credit, or refund for the missing or incorrect item.

Question 40

What if my nationwide shipment is delayed?

Accepted Answer

A carrier delay on its own doesn't qualify an order for a refund: if your juice arrives in acceptable condition and still properly cold or frozen, it's safe to enjoy. If a delay leaves your order warm, melted, or spoiled, report it within 24 hours of delivery with photos and we'll make it right.

Question 41

How quickly do I need to report a problem, and are photos required?

Accepted Answer

Report issues within 24 hours of confirmed delivery. Clear photos are required whenever reasonably possible for damaged, leaking, spoiled, warm, or broken-seal claims, and we may ask for additional information or a short video when needed to evaluate a claim.

Good Questions.

Ordering

The Juice

Local Delivery

Nationwide Shipping

Thawing & Storage

Subscriptions

Your Account

Damaged or Delayed Orders